We respect the EU's General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. We have avoided using complicated legal language or long passages of unreadable text. We've no desire to trick you into agreeing to something you might later regret. By using this site you are agreeing for your personal data to be held and used by Oatley Vineyard in a very limited way, as detailed below.
Our policy covers:
Why we value your privacy.
How we collect information.
What information we hold.
Where we store your information.
What we use your information for.
Who's responsible for your information at our company.
Who has access to information about you.
The steps we take to keep your information private.
How to complain.
Changes to the policy.
Why we value your privacy
We're uncomfortable with the amount of information that companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We'll never use your personal information for any reason other than what you gave it for, and we'll never give anyone access to it unless we're forced to by law.
How we collect information
Online purchases are processed by PayPal, our e-commerce platform and we never have access to your credit card or bank information. Your payment details are encrypted and kept secure by PayPal.
When you buy from us, Paypal emails us with contact information including your order, your name and email address, and delivery address, so that we can acknowledge your order and send your goods, and we record that information in our local sales records. Similarly, if you buy from us by email, messaging or telephone we keep a record of your purchase, email address, telephone number and address/delivery addresses.
Mailchimp collects and stores your email address when you sign up for our newsletters. This information is stored on the Mailchimp servers and is visible to us.
What information we hold
When you buy from us, we collect in our local records: your purchase, your name, email address, phone number, home address and delivery address if different.
When you contact us by email or social media, the email records or messaging records on our local computers and mobile devices hold your name, email address, phone number if you have given it, social media username if you have used one, and the company you work for, if you've given us that.
If you sign up for our newsletters, your name and email address, although held by Mailchimp, are visible to us in our Mailchimp account.
If you do business with us, we hold your business name and bank account details and keep records of the invoices we send you and the payments you make and the invoices you send us and the payments we make.
Where we store your information
When you buy something from us online, your information is stored in our Paypal account. If you sign up for our newsletter, your email address is kept by Mailchimp. We chose these systems partly for their commitment to security. Any direct banking transactions with you are stored by our bank, HSBC. When you contact us by email we hold your contact information in Gmail, and AppleMail, our local computer email software. Similarly our social media messaging services include Facebook Messenger, Twitter Direct Messaging and Instagram Messages and these applications store records of messages on our local computers and mobile devices.
Our sales records and accounts are kept on our office computers and backed up in a private DropBox account.
What we use your information for
When you buy from us we use your contact details and delivery address to communicate about your order and deliver it. We may use your information to send you invoices, statements, reminders or refunds. We record your order history to improve our communications with you when you order again, and we use anonymised summaries of order/purchase histories to understand our business performance.
If you have signed up for our newsletters we occasionally use your contact information to send you news of the vineyard and wines and details of our products and services. When we do, you have the option to unsubscribe from these communications and then we won't send them to you again.
Who's responsible for your information at our company
Iain and Jane Awty, partners at Oatley Vineyard are responsible for the security of your information. You can contact us by email at email@example.com or by phone on +44 (0)1278 671340 if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own local systems or in our accounts with other providers, only we, Iain and Jane Awty, have access to it.
The steps we take to keep your information private
Our website is a secure, https, encrypted site.
Where we store your information in third-party services, we restrict access to ourselves, Iain and Jane Awty.
The computers we use are all protected by a passcode or fingerprint access. Our mobile devices are also protected by fingerprint recognition.
How to complain
We take complaints very seriously. If you have any reason to complain about the ways we handle your privacy, please contact us by email at firstname.lastname@example.org, by phone on +44(0)1278 671340 or by post to Oatley Vineyard, Ashford, Cannington, Bridgwater, Somerset TA5 2N, UK.
Changes to the policy
If we change the contents of this policy, those changes will become effective when we publish them on our website.